Privacy
Policy
Index
1.
Who
We Are
5.
Your
Options
7.
Children
We, Netnivaran Interent Services Pvt Ltd, are committed to protecting
any data that we collect concerning you. The purpose of this Privacy Policy is
to enable you to understand what personal information of yours is collected,
how and when we might use or share your information, and how you can correct
any inaccuracies in the information. This Privacy Policy also explains our
online information practices and the choices you can make about the way your
information is collected and used. By using our services (the “Services”) you
agree to the use, collection and disclosure of the data that we collect in
accordance with this Privacy Policy. For all customers, “Company”, “we”, “us”
or “our” shall refer to Netnivarn Internet Services
Pvt Ltd.
Who We Are
Netnivarn
Internet Services Pvt Ltd. provides cloud-based solutions, including web
hosting, domain name registration and related products and services, to
businesses, individuals, non-profit organizations and others. We are also able
to provide a variety and range of products and services to help customers with
their technology needs.
The information that we
collect in connection with the Services is hosted on servers located in United States and
in India, unless otherwise provided. Your data may be processed or accessed
outside of the European Economic Area countries by us or our service providers.
By using the Services, you freely and expressly give us your consent to export
your information and data outside of the European Economic Area.
Information Collected
We collect the following
types of information from you to provide you with the products and services you
purchased and for the purposes described below. We may collect any or all of
the information via both automated means such as communications profiles or
cookies.
Personal
Information. The personal information we
collect depends on the type of service, support, or sales inquiry, and may
include your name, address, telephone number, fax number and email address, IP
address, domain name, dates of service provided, types of service provided,
payment history, manner of payment, amount of payments, date of payments,
credit card or other payment information. The financial information will only
be used to bill you for the products and services you purchased. If you
purchase by credit card, this information may be forwarded to your credit card
provider. When transferring personal information a security icon will appear in
your browser.
Cookies and
Tracking. Your Internet browser has the in-built
facility for storing small text files called "cookies" that hold
information which allow a website to recognize your account. We use cookies to
save your preferences and login information, and to provide personalized
functionality. We may use cookies to collect, store, and sometimes track
information for statistical purposes to improve the products and services we
provide and to manage our telecommunications networks. More specifically, we
use different types of cookies for different purposes: (i)
"required cookies" are necessary for our website to work properly,
(ii) "performance cookies" allow us to analyze
how Visitors use our website so we can measure and improve the performance of
our website, (iii) "functional cookies" allow us to remember choices
you may have made on our website, and (iv) "advertising cookies" are
used to present ads that are relevant to your interests. We may utilize cookies
to track referrals from internal and external affiliates, as well as
advertising campaigns. We may also use a third party service provider to send
emails that you have agreed to receive. Pixel tags and cookies may be used in
those email messages to help us measure the effectiveness of our advertising
and to enable us to provide more focused marketing communications to you. You
can reject cookies by changing your browser settings, but be aware that this
will disable some of the functionality on our website.
Customer Surveys. We
may periodically conduct customer surveys. Participation in our customer
surveys is voluntary. However, we encourage our users to participate in these
surveys because they provide us with important information that helps us
improve the types of services we offer and how we provide them to you. Your
personal information, if provided, will remain confidential, even if the survey
is conducted by a third party service provider on our behalf.
Social Media. Our
website includes social media features (such as the Facebook "Like"
button). These features may collect your IP address and which page you are
visiting on our website, and may set a cookie to enable the feature to function
properly. Social media features and widgets may be hosted by a third party or
directly on our website. Your interactions with these features are governed by
the privacy policy of the company providing the feature.
Data and Information
Submitted to Third Parties on Our Network. This
Privacy Policy does not apply to data or personal information that may be
submitted to, or collected by, third-party websites hosted by us or to domain
names registered by us. Such websites and domain names are not owned or
controlled by the Company. You should independently evaluate the privacy
policies of such third-party websites before submitting data or personal
information to them
Information Use
Personal Information. The
information we collect is used for billing and to provide service and support
to our customers. We may study this information to determine our customers'
needs and to promote certain products and services or additional support. We
may also generate non-identifying and aggregate profiles from information that
you provide during registration (such as the total number of customers in a
given category). This aggregated and non-identifying information may be used to
promote advertisements that appear on our website and in connection with our
services.
We take reasonable
precautions to prevent unauthorized access to your information. Accordingly, we
may require you to provide additional forms of identity should you wish to
obtain information about your account details. We may also use the information
you provide to email Company newsletters to the primary contact e-mail on file,
or to contact you about other products or services that we think may be of
interest.
Log Files. We
use IP addresses to analyze trends, administer our
site and servers, track access, and gather broad demographic information for
aggregate use. IP addresses are not linked to personally identifiable
information. However, it is possible that personal information about a customer
may be included in the log files due to the normal functions of IP addresses
and Web browsing.
Customer Surveys. We
may use the contact and other information provided to follow up with you to
help resolve issues internally or with our third party partners. For example,
we may contact you based on their survey answers or to highlight certain
changes we made in response to your feedback.
1.
Disclosing
Information
Partners and Sponsors. Some
of our products or services are offered or promoted in conjunction with a
partner or sponsor, or another brand or company within our corporate family. We
may share your information with these parties to offer the product or service
or to facilitate your use of additional amenities included with your account. For
example, one of our partners may provide services to you based on links that
you access from your control panel.
We may also disclose
aggregate, anonymous data based on information collected from users to
potential partners, reputable third parties and other companies or brands
within our corporate family. We will only share your information with third
parties that agree to maintain your information in confidence and to use it
solely for purposes of providing the product or service as agreed to by us.
Service Providers. We
may transfer (or otherwise make available) your personal information to third
parties that help us provide our services or provide services on our behalf.
For example, we may use service providers to authorize and process payments,
administer surveys, or run promotions. Your personal information may be
maintained and processed by our third party service providers in the United
States or in other jurisdictions. Our service providers are given the
information they need to perform their designated functions, and we do not
authorize them to use or disclose personal information for their own marketing
or other purposes.
Online
Advertisements. We do not share personally
identifiable information about you with advertisers. We may display online
advertisements and we may share aggregated and non-identifying information
about you that we collect through the registration process or through online
surveys and promotions with certain advertisers. In some instances, we use this
aggregated and non-identifying information to deliver tailored advertisements.
For example, an advertiser may tell us the audience they want to reach (e.g.,
males between 25 and 55 years of age) and provide us with an advertisement
tailored to the audience. Based upon the aggregated and non-identifying
information we have collected, we may then display the advertisement to the
intended audience.
Customer Surveys. We
may share information obtained from customer surveys within the Company and our
corporate family, and with trusted third parties to develop or provide products
and services that we believe would be of interest to you.
Domain Registration. In
certain jurisdictions or pursuant to the rules of the Internet Corporation for
Assigned Names and Numbers ("ICANN") or certain registries, the
contact information you provide to register a domain name ("Domain Name
Registration Information") has to be made available and accessible to the
public through a "WHOIS" search. The WHOIS database is a publicly
accessible database that lists the Domain Name Registration Information for a
particular domain name, the name server(s) to which the domain name points, and
the domain name's creation and expiration date. The Domain Name Registration
Information you provide is hosted by us or a third party service provider and
is made available to the public through WHOIS searches. At times, customers may
receive solicitations that result from searches of the publicly available WHOIS
database by other companies or individuals. Any such solicitations or SPAM do
not come from us and we do not control the use of WHOIS information by third
parties. Further, pursuant to ICANN rules, we are required to make WHOIS data
available to any third party that enters into a bulk access agreement. While
ICANN allows individuals to opt-out (using the account management panel, domain
management console or similar service) of having their WHOIS information made
available to third parties through bulk access, companies, such as ours,
businesses, and other organizations do not have the ability to opt-out of
having their information made available to a third party that enters a bulk
access agreement. We may also deposit your Domain Name Registration Information
with a third-party escrow provider to comply with ICANN requirements.
Sale of Business. If
the Company is involved in a merger, acquisition, or sale of all or a material
portion of its assets, change in corporate control, or insolvency or bankruptcy
proceedings, you will be notified via email or a prominent notice will be
placed on the website of any such change in ownership or use of your personal
information as well as any choices you may have regarding your personal
information.
Legal Reasons.We may
access, preserve and share your information with companies, organizations,
governmental entities or individuals outside of the Company if we believe, in
good faith, that the law requires us to do so. This may include, but is not
limited to, responding to subpoenas, court orders or other legal processes
(such as law enforcement requests). We may also access, preserve and share your
information as necessary to: (i) establish or
exercise our legal rights or defend against any legal claim including
threatened claims involving the Company based on the anonymity of a domain
name; (ii) investigate, prevent, or take action regarding suspected fraud or
other illegal activities; (iii) prevent death or serious physical harm to any
person; or (iv) investigate violations of our Terms of Service.
2.
Your
Options
Correcting/Updating Personal
Information. If your information changes, or if you
no longer desire our services, we will endeavor to
provide a way to correct, update or remove that your personal data in our
records. In most cases, this can be achieved by emailing us at hr@netnivaran.com
Public Forums. Please
remember that any information you may disclose or post on public areas of our
websites or the Internet, becomes public information. You should exercise
caution when deciding to disclose personal information in these public areas.
To request removal of your personal information from our community forums or
testimonials, contact us at support@netnivaran.com. In some cases, we may not
be able to remove your personal information, in which case we will let you know
why we are unable to do so.
3.
Data
Security
We use technical security
measures to prevent the loss, misuse, alternation or unauthorized disclosure of
information under our control. We use security measures including and not
limited to: physical, electronic and managerial procedures to safeguard and
secure the information we collect online. All sensitive information is
collected on a secure server. When we ask you to provide financial information
(such as a credit card number) that data is protected using Secure Sockets Layer
("SSL") technology.
4.
Children
This website is not
directed towards children and we do not seek to collect any personal
information from children. If we become aware that personal information from a
child under the age of 13 has been collected, we will use all reasonable
efforts to delete such information from our database.
5.
Changes
to this Policy
We reserve the right to
revise, amend, or modify this Privacy Policy at any time and in any manner.
However, if we plan to materially change how we plan to use or disclose
previously collected personal information, we will provide you with thirty (30)
days’ advance notice prior to the change becoming effective and an opportunity
to opt-out of such differing uses. We encourage you to periodically review this
page for the latest information on our privacy practices.
6.
Contacting
Us
Concerns. We
encourage individuals covered by this Privacy Policy to raise any concerns
about our processing of personal information by contacting us at:
Netnivaran
Internet Services Pvt. Ltd
101, IInd Floor, Kundan Kutir, Ashram,
New Delhi-110014
Tel : 011-4282 8113/14
E-mail:
support@netnivaran.com
We will endeavor to resolve any concerns.
Questions. If you have any
questions about our Privacy Policy, or if you want to know what information we
have collected about you, please email us at support@netnivaran.com
General Terms of Service
Quick Links
Eligibility,
Registration and Account Security
This section describes the
eligibility criteria we require from all of our users. When you register to use
our Services (as defined below), we need to make sure that you are able to
legally contract with us. This section also explains that you are
responsible for account security including all use of the Services through your
User account, whether or not authorized by you.
Our
Services do not comply with the U.S. Health Insurance Portability and
Accountability Act (“HIPAA”). This section describes our policy on HIPAA in
more detail.
Your Services offer plans
for a fixed period of time that you select upon purchase (e.g. 1 month, 1 year,
etc.). Even though we do not want you to, we know that one day you might
want to leave us.
Unless otherwise provided,
your Services will automatically renew on your renewal date to ensure
uninterrupted service. This section explains this process in more detail.
This section describes our
refund policy.
You are required to comply
with applicable law and have certain obligations with respect to their use of
the Services. You are also required to cooperate with us and utilize hardware
and software that is compatible with the Services. In addition, you are
responsible for the security of your account and its content, as well as for
maintaining a backup of your content and promptly removing any malware from
your account.
We offer a great range of
Services to suit everyone’s needs and at prices to suit everyone’s pockets. The
fees you pay are based on the plan you choose and any add-on products you
purchase. All payments are taken, in advance, for the full term of your plan.
You are required to
utilize server resources in an efficient and responsible manner.
Excessive use of server CPU and memory resources by you can interfere
with or prevent normal service performance for other customers. Additional
information about our policy on CPU, Bandwidth and Disk Usage can be found
here.
Terms of Service
These Terms of Service
(the “Agreement”) are an agreement between you (“User” or “you” or “your”) and
Netnivaran Internet Services
Private Limited, an Indian corporation.
This Agreement sets forth
the general terms and conditions of your use of the products and services made
available by us and on our website
(collectively, the “Services”).
- Additional Policies and Agreements
- Use of the Services is also governed by the
following policies, which are incorporated into this Agreement by
reference. By using the Services, you also agree to the terms of the
following policies.
- Additional terms may also apply to certain Services,
and are incorporated into this Agreement by reference as applicable. For
example, the Affiliate Agreement, Domain Registration Agreement,
Reseller Agreement, and VPS Addendum will also apply to you as
applicable and would be incorporated into this Agreement.
- Account Eligibility
- By registering for or using the Services, you represent
and warrant that:
- You are
eighteen (18) years of age or older. The Services are intended solely
for Users who are eighteen (18) years of age or older. Any
registration, use of or access to the Services, by anyone under
eighteen (18) is unauthorized and is a violation of this Agreement.
- If you use the
Services on behalf of another party you agree that you are authorized
to bind such other party to this Agreement and to act on such other
party’s behalf with respect to any actions you take in connection with
the Services.
- It is your responsibility to provide accurate,
current, and complete information on the registration forms, including
an email address that is different from the domain you are signing up
under. If there is ever an abuse issue or we need to contact you, we
will use the primary email address we have on file. It is your
responsibility to ensure that the contact information for your account,
including any domain accounts is accurate, correct and complete at all
times. We are not responsible for any lapse in the Services, including
without limitation, any lapsed domain registrations due to outdated
contact information being associated with the domain. If you need to
verify or change your contact information, please contact our sales team
via email or update your contact information through the
our billing and support system. Providing false contact
information of any kind may result in the termination of your account.
For dedicated server purchases or in certain other cases, you may be
required to provide government issued identification and possibly a scan
of the credit card used for verification purposes. Failure to provide
the information requested may result in your order being denied.
- You agree to be fully responsible for all use of
your account and for any actions that take place through your account.
It is your responsibility to maintain the confidentiality of your
password and other information related to the security of your account.
- Company Content
Except for User Content
(as defined below), all content available through the Services, including
designs, text, graphics, images, video, information, software, audio and other
files, and their selection and arrangement, and all software used to provide
the Services (collectively, “Company Content”), are the proprietary property of
the Company or the Company’s licensors. Company Content may not be modified,
copied, distributed, framed, reproduced, republished, downloaded, scraped,
displayed, posted, transmitted, sold or exploited for any purpose in any form
or by any means, in whole or in part, other than as expressly permitted in this
Agreement. You may not, directly or indirectly, reverse engineer, decompile,
disassemble or otherwise attempt to derive source code or other trade secrets
from any Company Content. Any use of Company Content, other than as
specifically authorized herein, is prohibited and will automatically terminate
your rights to use the Services and any Company Content. All rights to use
Company Content that are not expressly granted in this Agreement are reserved
by the Company and the Company’s licensors.
- User Content
- You may upload, store, publish, display, and
distribute information, text, photos, videos and other content for your
website on or through the Services (collectively, “User Content”). User
Content includes any content posted by you or by users of any of your
websites hosted through the Services (“User Websites”). You are solely
responsible for any and all User Content and any transactions or other activities
conducted on or through User Websites. By posting or distributing User
Content on or through the Services, you represent and warrant to us that
(i) you have all the necessary rights to post
or distribute such User Content, and (ii) your posting or distribution of
such User Content does not infringe or violate the rights of any third
party.
Solely for purposes of providing the Services, you hereby grant to the Company a non-exclusive, royalty-free, worldwide right and license to: (i) use, reproduce, publicly perform, publicly display, modify, translate, excerpt (in whole or in part), publish and distribute User Content; and (ii) make archival or back-up copies of User Content and User Websites. Except for the rights expressly granted herein, the Company does not acquire any right, title or interest in or to the User Content, all of which shall remain solely with you.
- We exercise no control over, and accept no
responsibility for, User Content or the content of any information
passing through our computers, network hubs and points of presence or the
internet. We do not monitor User Content. However, you acknowledge and
agree that we may, but are not obligated to, immediately take any
corrective action in our sole discretion, including without limitation
removal of all or a portion of the User Content or User Websites, and
suspend or terminate any and all Services without refund if you violate
the terms of this Agreement. You hereby agree that the Company shall have
no liability due to any corrective action that we may take.
- HIPAA Disclaimer.
The Services do not comply
with the U.S. Health Insurance Portability and Accountability Act (“HIPAA”).
You are solely responsible for compliance with all applicable laws
governing the privacy and security of personal data, including medical or other
sensitive data. You acknowledge that the Services are not appropriate for
the storage or control of access to sensitive data, such as information about
children or medical or health information. We do not control or monitor
the information or data you store on, or transmit through, our Services.
We specifically disclaim any representation or warranty that the
Services, as offered, comply with HIPAA. Users requiring secure storage
of “Protected Health Information” as defined under HIPAA are expressly
prohibited from using this Service for such purposes. Storing and
permitting access to “Protected Health Information,” is a material violation of
this Agreement, and grounds for immediate account termination. We do not
sign “Business Associate Agreements,” and you agree that Company is not a
Business Associate or subcontractor or agent of yours pursuant to HIPAA.
If you have questions about the security of your data, please
contact us by phone or chat.
- Certain Services; 404 Error Page.
In the event you fail to
configure a 404 error page, a default 404 error page will be configured by the
Company to appear in the event an Internet user enters a URL related to your
domain but for which no file is associated. By not configuring a 404 error
page, you hereby consent to and authorize the Company’s placement of a default
404 error page and its associated content on your website. the
Company’s 404 error page may contain advertisements and other materials
selected by the Company in the Company’s sole discretion. This may include, but
is not limited to, third-party websites, third-party product and service
offerings, and/or Internet search engines. You may change the 404 error page
configuration at any time. the Company reserves the
right to collect and retain all revenue obtained from such advertising and
other materials.
- Third Party Products and Services
- Third Party Providers
We may offer certain third party products and
services. Such products and services may be subject to the terms and conditions
of the third party provider. Discounts, promotions and special third party
offers may be subject to additional restrictions and limitations by the third
party provider. You should confirm the terms of any purchase and the use of goods
or services with the specific third party provider with whom you are dealing.
Please refer to Appendix A to obtain links to the terms and conditions of
certain third party providers. Appendix A is a representative list and not a
comprehensive list of goods or services offered by third party providers.
The Company does not make
any representations or warranties regarding, and is not liable for, the
quality, availability, or timeliness of goods or services provided by a third
party provider. You undertake all transactions with these third party providers
at your own risk. We do not warrant the accuracy or completeness of any
information regarding third party providers. The Company is not an agent,
representative, trustee or fiduciary of you or the third party provider in any
transaction.
- The Company as Reseller or Sublicensor
We may act as a reseller
or sublicensor of certain third party services,
hardware, software and equipment used in connection with the Services (“Resold
Products”). We shall not be responsible for any changes in the Services that
cause any Resold Products to become obsolete, require modification or
alteration, or otherwise affect the performance of the Services. Any
malfunction or manufacturer’s defects of Resold Products, either sold,
sublicensed or provided by us to you will not be deemed a breach of the
Company’s obligations under this Agreement. Any rights or remedies you may have
regarding the ownership, licensing, performance or compliance of any Resold
Product are limited to those rights extended to you by the manufacturer of such
Resold Product. You are entitled to use any Resold Product supplied by us
only in connection with your use of the Services as permitted under this
Agreement. You shall make no attempt to copy, alter, reverse engineer, or
tamper with such Resold Product or to use it other than in connection with the
Services. You shall not resell, transfer, export or re-export any Resold
Product, or any technical data derived therefrom, in violation of any
applicable law, rules or regulations.
- Third Party Websites
The Services may contain
links to other websites that are not owned or controlled by us (“Third Party
Sites”), as well as articles, photographs, text, graphics, pictures, designs,
sound, video, information, and other content or items belonging to or
originating from third parties (“Third Party Content”). We are not responsible
for any Third Party Sites or Third Party Content accessed through the Services.
Third Party Sites and Third Party Content are not investigated, monitored or
checked for accuracy, appropriateness, or completeness by us. If you decide to
access Third Party Sites or to access or use any Third Party Content, you do so
at your own risk and you should be aware that our terms and policies no longer
govern. You should review the applicable third party’s terms and policies,
including privacy and data gathering practices of any website to which you
navigate.
8.
Account Security and Company
Systems.
- It is your responsibility to ensure that
scripts/programs installed under your account are secure and permissions
of directories are set properly, regardless of the installation method.
When at all possible, set permissions on most directories to 755 or as
restrictive as possible. Users are ultimately responsible for all
actions taken under their account. This includes the compromise of
credentials such as username and password. You are required to use a
secure password. If a weak password is used, your account may be
suspended until you agree to use a more secure password. Audits may be
done to prevent weak passwords from being used. If an audit is
performed, and your password is found to be weak, we will notify you and
allow time for you to change or update your password before suspending
your account.
- The Services, including all related equipment,
networks and network devices are provided only for authorized customer
use. We may, but is not obligated to, monitor our systems, including
without limitation, to ensure that use is authorized, to facilitate
protection against unauthorized access, and to verify security
procedures, survivability, and operational security. During monitoring,
information may be scanned, examined, recorded, copied and used for authorized
purposes. By using the Services, you consent to monitoring for these
purposes.
- Any account found connecting to a third party
network or system without authorization from the third party is subject
to suspension. Access to networks or systems outside of your direct
control requires the express written consent of the third party. We may,
at our discretion, request documentation to prove that your access to a
third party network or system is authorized.
- Any account that is found to be compromised may be disabled
and/or terminated. If you do not clean up your account after being
notified by us of an ongoing issue, we reserve the right to keep your
account disabled. Upon your request, we may clean-up your account for an
additional fee.
- We reserve the right to migrate your account from
one data-center to another in order to comply
with applicable data center policies, local
law or for technical or other reasons without notice.
9.
Compatibility with the Services
- You agree to cooperate fully with us in connection
with our provision of the Services. It is solely your responsibility to
provide any equipment or software that may be necessary for your use of
the Services. To the extent that the performance of any of our
obligations under this Agreement may depend upon your performance of
your obligations, the Company is not responsible for any delays due to
your failure to timely perform your obligations.
- You are solely responsible for ensuring that all
User Content and User Websites are compatible with the hardware and
software used by us to provide the Services, which may be changed by us
from time to time in our sole discretion.
- You are solely responsible for backing-up all User
Content, including but not limited to, any User Websites. The Company
does not warrant that we back-up any User Content, and you agree to
accept the risk of loss of any and all User Content.
10.
Billing and Payment Information
- Prepayment.
It is your responsibility to ensure that your payment information is up to date, and that all invoices are paid on time. You agree to pay for the Services in advance of the time period during which such Services are provided. Subject to applicable laws, rules, and regulations, at our sole discretion, payments may be applied to outstanding invoices in your billing account. - Autorenewal.
Unless otherwise provided,
you agree that until and unless you notify us of your desire to cancel the
Services, you may be billed, but we are not obligated to bill you, on an
automatically recurring basis to prevent any disruption to your Services, using
your credit card or other billing information on file with us.
- Advance Account.
If
you maintain a credit balance, we will deduct
from the credit balance when you purchase products or services from us.
If the credit balance is insufficient for processing the order the order
may not be processed. Any negative balance in the Advance Account will become
immediately payable. If you do not correct a negative balance in your account
within 24 hours, we reserve the right to terminate the Services with immediate
effect and without any notice.
- Taxes.
Listed fees for the Services do not include any applicable sales, use, revenue, excise or other taxes imposed by any taxing authority, unless otherwise provided. Any applicable taxes will be added to your invoice as a separate charge to be paid by you. All fees are non-refundable when paid unless otherwise stated. - Late Payment or Non-Payment.
Any invoice that is
outstanding may result in the suspension or termination of Services. Access to
the account will not be restored until payment has been received. If you fail
to pay the fees as specified herein, we may suspend or terminate your account
and pursue the collection costs incurred by the Company, including without
limitation, any arbitration and legal fees, and reasonable attorneys’ fees. We
will not activate new orders or activate new packages for customers who have an
outstanding balance on their account.
Dedicated servers are
subject to being reclaimed and all content deleted if you fail to make a timely
payment. You have fifteen (15) days from the expiry date to pay the outstanding
amount due for a dedicated server. After 15 days, the data on the dedicated
server will be permanently deleted and cannot be restored.
- Domain Payments.
- Domain registrations. No refunds will be given
once a domain is registered.
- Domain Renewals. You can manage domain
renewals in your control panel. Domain renewal notices are provided as a
courtesy reminder and we are not responsible for any failure to renew a
domain or failure to notify about a domain renewal. No refunds will be
given once a domain is renewed.
- Fraud.
It is a violation of this Agreement for you to misuse or fraudulently use credit cards, charge cards, electronic funds transfers, electronic checks, or any other payment method. We may report any such misuse or fraudulent use, as determined in our sole discretion, to governmental and law enforcement authorities, credit reporting services, financial institutions and/or credit card companies. - Invoice Disputes.
If you have any questions
concerning a charge on your account, please reach out to our billing department
for assistance.
- Price Change
The Company reserves the
right to change prices, the monthly payment amount, or any other charges at any
time. We will provide you with at least forty five (45) days’ notice before
charging you with any price change. It is your sole responsibility to
periodically review billing information provided by us through the user billing
tool or through other methods of communication, including notices sent or
posted by us.
- Coupons
Discounts and coupon codes are reserved for first-time accounts or first-time customers only and may not be used towards the purchase of a domain registration unless otherwise specified. If you have previously signed up using a particular domain, you may not sign up again for that domain using another coupon at a later date. Any account found in violation of these policies will be reviewed by our Sales department and the appropriate charges will be added to the account. Coupon abuse will not be tolerated and may result in the suspension or termination of your account. All coupons and discounts are only valid towards the initial purchase and do not affect the renewal or recurring price.
11.
Money-back Guarantee
- Dedicated Servers
There are no refunds on dedicated servers. The forty five (45) day money- back guarantee does not apply to dedicated servers.
- Managed shared, VPS and Reseller Services
The Company offers a forty five (45) day money- back guarantee for shared, VPS, and reseller hosting services only. If you are not completely satisfied with these hosting services and you terminate your account within forty five (45) days of signing up for the Services, you will be given a full refund of the amount paid for hosting. This money-back guarantee only applies to fees paid for hosting services and does not apply to any fees for any additional products or services. For more information about our refund policy on additional products or services please refer to the section Non-refundable Products and Services.
12.
Cancellations and Refunds
- Refunds.
Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, canceled and signed up again, or if you have opened a second account with us, you will not be eligible for a refund. Violations of this Agreement will waive your rights under the refund policy. - Non-refundable Products and Services.
Notwithstanding anything
to the contrary contained in this Agreement, there are no refunds of any fee
(including without limitation, administrative fee and/or tax) on dedicated
servers, or additional products or services such as Codeguard,
Digital Certificates, shared VPS hosting, SiteLock
install fees for custom software, and/or any other products or services of the
Company.
- Cancellation Process.
You may terminate or
cancel the Services from the control panel. If you cancel the Services, you are
obligated to pay all fees and charges accrued prior to the effectiveness of
such cancellation. If you request to suspend or cancel your customer account,
your access to the control panel will be suspended and you will not be able to
access the billing system to renew products or services or to update your
account information. However, you will continue to have access to use the
Services purchased until the end of your prepaid term.
Please note that if you have pending orders outstanding on your account at the
time you cancel your account, we will continue to process those orders so long
as your Advance Account has sufficient funds to cover the charges. If we are
unable to fulfill any orders, the charges for such
orders will be reversed and we reserve the right to cancel such orders.
We reserve the right to
deny or cancel any order within forty five (45) days of processing such order.
In such case we will refund the fees charged for the order.
13.
Termination
We may terminate your access to the Services, in whole or in part, without
notice in the event that: (i) you fail to pay any
fees due; (ii) you violate this Agreement; (iii) your conduct may harm the
Company or others or cause the Company or others to incur liability, as
determined by us in our sole discretion; or (iv) as otherwise specified in this
Agreement. In such event, we will not refund to you any fees paid in advance of
such termination, and you shall be obligated to pay all fees and charges
accrued prior to the effectiveness of such termination. Additionally, the
Company may charge you for all fees due for the Services for the remaining
portion of the then current term.
UPON TERMINATION OF THE
SERVICES FOR ANY REASON, USER CONTENT, USER WEBSITES, AND OTHER DATA MAY BE
DELETED.
14.
CPU, Bandwidth and Disk Usage
- Permitted CPU and Disk Usage.
Shared hosting space may
only be used for web files, active email and content of User Websites. Shared
hosting space may not be used for storage (whether of media, emails, or other
data), including, as offsite storage of electronic files, email or FTP hosts.
We expressly reserve the right to review every shared account for excessive
usage of CPU, disk space and other resources that may be caused by a violation
of this Agreement or the Acceptable Use Policy.
We may, in our sole discretion, terminate access to the Services or remove or
delete User Content for those accounts that are found to be in violation of
these Terms and Conditions and other policies. Dedicated and VPS usage will be
limited by the resources allocated to the specific plan that you purchase.
- Bandwidth Usage.
Bandwidth usage is
unmetered (i.e., not monitored) for shared hosting services only.
Bandwidth usage for dedicated, reseller and VPS services are subject to
the terms and limitations of the plan you purchased which are available in your
control panel.
15.
Reseller Terms and Client
Responsibility
- Shared accounts may not be used to resell web hosting
to others. If you wish to resell hosting you must use a reseller account.
- Resellers shall ensure that each of its clients,
customers or users (“Reseller Users”) complies with this Agreement,
including for the sake of clarity, Appendix A.
- Resellers are responsible for supporting Reseller
Users, including but not limited to providing customer service, billing
support and technical support. The Company does not provide support to
Reseller Users. If a Reseller User contacts us, we reserve the right to
place a reseller client account on hold until the reseller can assume
responsibility for the Reseller User. All support requests must be made
by the reseller on Reseller User’s behalf for security purposes.
- Resellers are also responsible for all content stored
or transmitted under their reseller account and the actions of Reseller
Users. The Company may hold any reseller responsible for any of their
client’s actions that violate the law or this Agreement.
- The Company is not responsible for the acts or
omissions of our resellers. The reseller hereby agrees to indemnify the
Company from and against any and all claims made by any User arising from
the reseller’s acts or omissions.
- The Company reserves the right to revise our Reseller
Program at any time. Changes shall take effect when posted online or on
any subsequent date as may be set forth by the Company.
Resellers in the the Company’s Reseller Program assume all responsibility
for billing and technical support for each of the Users signed up by the
reseller.
16.
Limitation of Liability
IN NO EVENT WILL THE
COMPANY, ITS DIRECTORS, EMPLOYEES OR AGENTS BE LIABLE TO YOU OR ANY THIRD
PERSON FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR
PUNITIVE DAMAGES, INCLUDING FOR ANY LOST PROFITS OR LOST DATA ARISING FROM YOUR
USE OF THE SERVICES, OR ANY USER CONTENT, USER WEBSITES OR OTHER MATERIALS
ACCESSED OR DOWNLOADED THROUGH THE SERVICES, EVEN IF THE COMPANY IS AWARE OR
HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
NOTWITHSTANDING ANYTHING
TO THE CONTRARY CONTAINED HEREIN, THE COMPANY’S LIABILITY TO YOU, OR ANY PARTY
CLAIMING THROUGH YOU, FOR ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF
THE ACTION, IS LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO THE COMPANY FOR
THE SERVICES IN THE THREE (3) MONTHS PRIOR TO THE INITIAL ACTION GIVING RISE TO
LIABILITY. THIS IS AN AGGREGATE LIMIT. THE EXISTENCE OF MORE THAN ONE CLAIM
HEREUNDER WILL NOT INCREASE THIS LIMIT.
17.
Indemnification
You agree to indemnify, defend and hold harmless the Company, our affiliates,
and their respective officers, directors, employees and agents (each an “Indemnified
Party” and, collectively, the “Indemnified Parties”) from and against any and
all claims, damages, losses, liabilities, suits, actions, demands, proceedings
(whether legal or administrative), and expenses (including, but not limited to,
reasonable attorney’s fees) threatened, asserted, or filed by a third party
against any of the Indemnified Parties arising out of or relating to (i) your use of the Services, (ii) any breach or violation
by you of this Agreement; or (iii) any acts or omissions by you. The terms of
this section shall survive any termination of this Agreement.
- Arbitration
Your use of the Services
is also governed by the following:
Unless you are in India,
you also hereby agree to the Company’s Arbitration Agreement, which is
incorporated into this Agreement by reference and can be found here.
Alternatively, if you are
in India, the following provision applies to you:
All disputes,
controversies and differences arising out of or relating to this Agreement,
including a dispute relating to the validity or existence of this
Agreement
(“Dispute”) shall be referred to and resolved by arbitration in New Delhi,
India under the provisions of the Arbitration and Conciliation Act, 1996;
provided that, to the extent a party may suffer immediate and irreparable harm
for which monetary damages would not be an adequate remedy as a result of the
other party’s breach or threatened breach of any obligation hereunder, such
party may seek equitable relief, including an injunction, from a court of
competent jurisdiction, which shall not be subject to this Section. The
arbitration tribunal shall consist of one (1) arbitrator jointly appointed by
the parties within fifteen (15) days from the date of first recommendation for
an arbitrator in written form for a party to the other. If the parties fail to
agree on appointment of such arbitrator, then the arbitrator shall be appointed
as per the provisions of Arbitration and Conciliation Act, 1996. The language
of the arbitration shall be English. As part of the terms of the appointment of
the arbitrator(s), the arbitrator(s) shall be required to produce a final and
binding award or awards within six (6) months of the appointment of the sole
arbitrator (jointly appointed by the parties). Parties shall use their best
efforts to assist the arbitrator(s) to achieve this objective, and the parties
agree that this six (6) month period shall only be extended in exceptional
circumstances, which are to be determined by the arbitrator(s) in its absolute
discretion. The arbitral award passed by the arbitrator shall be final and
binding on the parties and shall be enforceable in accordance with its terms.
The arbitrator shall state reasons for its findings in writing. The parties
agree to be bound thereby and to act accordingly. All costs of the arbitration
shall be borne equally by the parties.
19.
Independent Contractor
The Company and User are
independent contractors and nothing contained in this Agreement places the Company
and User in the relationship of principal and agent, partners or joint
ventures. Neither party has, expressly or by implication, or may represent
itself as having, any authority to make contracts or enter into any agreements
in the name of the other party, or to obligate or bind the other party in any
manner whatsoever.
20.
Governing Law; Jurisdiction
Unless you are in India,
any controversy or claim arising out of or relating to this Agreement, the
formation of this Agreement or the breach of this Agreement, including any
claim based upon an alleged tort, shall be governed by the substantive laws of
India
Any controversy or claim
arising out of or relating to this Agreement, the formation of this Agreement
or the breach of this Agreement, including any claim based upon an alleged
tort, shall be governed by the substantive laws of the Republic of India.
Notwithstanding the
foregoing, the United Nations Convention on Contracts for the International
Sale of Goods does not apply to this Agreement.
21.
Backups and Data Loss
Your use of the Services
is at your sole risk. the Company does not maintain
backups of dedicated accounts or the Services purchased by you. You should not
rely on the Company for backup. It is solely your responsibility to maintain
backups. the Company is not responsible for
files and/or data residing on your account. You agree to take full
responsibility for all files and data transferred and to maintain all
appropriate backup of files and data stored on the Company’s servers.
22.
Limited Disclaimer and Warranty
THE SERVICES PROVIDED
UNDER THIS AGREEMENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE BASIS.”
EXCEPT AS EXPRESSLY PROVIDED IN THIS SECTION, THE COMPANY AND OUR AFFILIATES,
EMPLOYEES, AGENTS, SUPPLIERS AND LICENSORS DISCLAIM ALL WARRANTIES OF ANY KIND,
INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. THE COMPANY AND OUR AFFILIATES,
EMPLOYEES, AGENTS, SUPPLIERS AND LICENSORS MAKE NO REPRESENTATIONS OR
WARRANTIES (I) THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR FREE OR
COMPLETELY SECURE; (II) AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF
THE SERVICES; OR (III) AS TO THE ACCURACY, RELIABILITY OR CONTENT OF ANY
INFORMATION PROVIDED THROUGH THE SERVICES. THE COMPANY AND OUR AFFILIATES,
EMPLOYEES, AGENTS, SUPPLIERS AND LICENSORS ARE NOT LIABLE, AND EXPRESSLY
DISCLAIMS ANY LIABILITY, FOR THE CONTENT OF ANY DATA TRANSFERRED EITHER TO OR
FROM USERS OR STORED BY USERS ON OR THROUGH THE SERVICES. THE TERMS OF THIS SECTION
SHALL SURVIVE ANY TERMINATION OF THIS AGREEMENT.
23.
Entire Agreement.
This Agreement, including
policies and documents incorporated by reference, supersedes all prior
discussions, negotiations and agreements between the parties with respect to
the subject matter hereof, and this Agreement constitutes the sole and entire
agreement between the parties with respect to the matters covered hereby.
Headings.
The headings herein are
for convenience only and are not part of this Agreement.
- Changes to the Agreement or the Services
We may change or modify
this Agreement at any time. We will post a notice of any significant changes to
this Agreement on our website for at least forty five (45) days after the
changes are posted and will indicate at the bottom of this Agreement the date
these terms were last revised. Any changes or modifications to this Agreement
shall be effective and binding on you as of the date indicated in a notice
posted on this page. If no date is specified, your use of the Services after such
changes or modifications shall constitute your acceptance of the Agreement as
modified. If you do not agree to abide by this Agreement, you are not
authorized to use or access the Services..
25.
Severability
If any provision or portion of any provision of this Agreement is found to be
illegal, invalid or unenforceable by a court of competent jurisdiction, the
remaining provisions or portions (unless otherwise specified) thereof shall
remain in full force and effect.
26.
Waiver
No failure or delay by you or the Company to exercise any right or remedy
hereunder shall operate as a waiver thereof, nor shall any single or partial
exercise of any right or remedy preclude any other or further exercise of any
right or remedy. No express waiver of, or assent to, any breach of or default
in any term or condition of this Agreement by any party hereto shall constitute
a waiver of, or an assent to, any succeeding breach of or default in the same
or any other term or condition hereof.
- Assignment; Successors
You may not assign or
transfer this Agreement or any of your rights or obligations hereunder, without
the prior written consent of the Company. Any attempted assignment in violation
of this Agreement shall be null and void and of no force or effect whatsoever.
We may assign our rights and obligations under this Agreement, and may engage
subcontractors or agents in performing our duties and exercising our rights
hereunder, without the consent of User. This Agreement shall be binding upon
and shall inure to the benefit of the parties hereto and their respective
successors and permitted assigns.
28.
Force Majeure
Neither party is liable
for any default or delay in the performance of any of its obligations under
this Agreement (other than failure to make payments when due) if such default
or delay is caused, directly or indirectly, by forces beyond such party’s
reasonable control, including, without limitation, fire, flood, acts of God, labor disputes, accidents, acts of war or terrorism,
interruptions of transportation or communications, supply shortages or the
failure of any third party to perform any commitment relative to the production
or delivery of any equipment or material required for such party to perform its
obligations hereunder.
29.
Third-Party Beneficiaries
Except as otherwise
expressly provided in this Agreement, nothing in this Agreement is intended,
nor shall anything herein be construed to confer any rights in any person other
than the parties hereto and their respective successors and permitted assigns.
Notwithstanding the foregoing, user acknowledges and agrees that any supplier
of a third-party product or service that is identified as a third-party
beneficiary in the service description, is an intended third-party beneficiary
of the provisions set forth in this Agreement as they relate specifically to
its products or services and shall have the right to enforce directly the terms
and conditions of this Agreement with respect to its products or services
against user as if it were a party to this Agreement.
Appendix A:
If you purchase a third
party product or service from the Company, you agree to this Agreements AND the
following terms and conditions of the third party product or service, which
are incorporated herein and made a part of this Agreement by reference:
- SiteLock: https://www.sitelock.com/terms.php
- CodeGuard: https://codeguard.com/pages/terms-of-service
- Comodo
SSL: https://ssl.comodo.com/terms.php
- Google Apps Core Services: http://www.google.com/apps/intl/en/terms/userfeatures.html
Virtual
Private Server TOS addendum
This file was last
modified: April 17, 2018